All purchases can be returned for a refund within 14 days of receiving your original order. Please note we cannot accept returns past this time frame. They will be refused & sent back. We do not accept in person returns.
We will refund the price you purchased the item at, minus postage charges.
TO MAKE A RETURN:
- Pack up your item carefully to ensure no damage & include the returns form that has came with your parcel.
- Please return to Ollie & Mac, 19 Market Square, Navan, Co. Meath, Ireland.
- We recommend register posting your return, as it is your responsibility until it reaches us.
- Keep your receipt until your refund has been processed.
Please ensure that tags are intact & there is no make-up/ tan or deodorant marks on the item. If an item is returned to us in unsellable condition, we will have to send it back to you.
In the unlikely event you receive a faulty item please contact us via email at firstname.lastname@example.org.
It can take up to 10 working days for a refund to appear in your bank account.
- Shipping to Ireland and Northern Ireland generally takes 1-2 working days after dispatch. Shipping cost: €5.00
- For Northern Ireland customers please pop your postcode in notes
- We have currently suspended shipping to the U.K due to postage delays
Your parcel will be shipped with D.P.D, and you will receive an email from them upon collection where you will then be able to track your order. Ireland customers will also receive a text message when driver is in the area.
Please Note there are NO customs charges to Ireland or Northern Ireland.
Customers in Great Britain, Scotland and Wales will be charged customs and duty prior to delivery. You will received correspondence from D.P.D couriers to notify you of the charge. This must be paid prior to delivery. If you refuse to pay customs and your package is sent back to us, you will be refunded the cost of your item minus any extra shipping charges incurred by us from the carrier.
Goods returned from the UK need to be marked as return of goods so no customs are charged. Failure to do so, that results in custom fees charged to us will be deducted from you refund.